Thank you for visiting our website. We are committed to protecting and respecting your privacy.

This Privacy Policy sets out the basis on which we process any personal information we collect about you or that you provide to us.

We may change this Privacy Policy from time to time, so please check back frequently.

About us

This website is operated by Bowen. For the purposes of UK data protection law, the data controller is Bowen of Old Town Hall, The Square, Ellesmere, Shropshire SY12 0EP.

Our Data Protection Officer is Thomas Edward Bowen and can be contacted by emailing admin@bowen.uk.com.

Information we collect about you

We collect and process the following information about you:

Information you provide to us. You can provide us with information about you by filling in forms on our website or by contacting us by telephone, email or The information you provide to us may include your name, address, email address, telephone number and any other information you choose to provide.

Information we collect about you. When you use our website, we automatically collect information about you, your computer or mobile device, your IP address and information about how you use our website and other websites.

Information we receive from other sources. We may receive information about you if you use a property portal website to contact This could include details of your property search and information about your likely interests. We may combine this information with other information you provide to us or which we collect about you.

How we use your personal information

We use personal information about you for the following purposes:

Providing services to We use your personal information to provide you with information and services that you request from us and to administer any promotions or competitions you enter with us.

Marketing and advertising. We use your personal information to provide you, or to permit selected third parties to provide you, with information about goods or services that we think will interest you.

Service We may use your personal information to tell you about changes to our services and to help keep our website secure.

The legal basis for processing your personal information in these ways is typically one of the following:

Consent. You have consented to us using your personal information for this You can withdraw this consent at any time by emailing admin@bowen.uk.com

Performance of a It is necessary for us to process your personal information to perform a contract with you, or for us to take steps on your instruction prior to entering into a contract with you.

Legitimate interests. It is in our legitimate interests to use your personal information for this purpose to operate our website, to provide and promote our services, and to protect our interests.

Legal obligations. It is necessary for us to process your personal information to comply with the law.

Sharing your personal information

We may share your personal information with third parties in the following circumstances:

Landlords, tenants, vendors and When you ask us to do so, we may share your personal information with current or prospective landlords, tenants, vendors and purchasers (and their respective advisors) in relation to any potential sale or rental. If any of these third parties is a business, then they will become a data controller of the information we provide, and their own privacy policies will apply.

Our business partners, suppliers and We may provide your personal information to our business partners, suppliers and subcontractors who are providing services to us, or where necessary to provide a service you have requested.

We may also share your personal information in order to obtain professional advice, or to comply with a legal obligation or a request from law enforcement or another regulatory authority.

Storing your personal information

The information we store about you is stored on computer systems based in the European Economic Area (EEA).

Unfortunately, the transmission of information over the internet is not completely secure. We will do our best to protect your personal information but cannot guarantee the security of your information transmitted to our website. Once we receive your information, we will use strict security procedures to try to prevent unauthorised access.

We will store your personal information for as long as is necessary for the purposes for which it is processed. These periods will vary depending on the nature of the information and your interactions with us.

Cookies

We use cookies and other similar technologies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website (for example, to remember your details and improve our website). By using our website, you agree to our use of cookies.

The cookies on our website are either set by us or by third party partners and fall into the following categories:

First party session management

These are typically required by us to make sure you can move freely from one page to another and so that you can access and use certain services within the website. Normally, these cookies only last whilst your browser is open and are deleted when it is closed. Some may need to remain for the duration of your visit (a “session”) or longer.

Third party session management

These cookies are used to allow interaction between our website and certain of our third party providers when you are using our website.

Functionality

These cookies allow you to set and store preferences for our website, such as when you are offered the option to customise elements of the layout or content of the website.

Interest–based advertising

These cookies allow third parties to identify what you might find interesting, allowing a more personalised and relevant selection of advertisements to be displayed when you browse the internet. They normally won’t just be from us, but build an overall, but anonymous, picture of your preferences based on how you have browsed the internet to deliver more relevant advertising. You may see interest-based advertising on our website, but also on third party websites using information collected about your browsing activity on our website.

Refusing or withdrawing your consent to cookies

You may adjust your browser settings to refuse cookies, but some of the services on our website may not work if you do so. You can find our more information about cookies at www.allaboutcookies.org and www. youronlinechoices.eu. You can disable cookies placed through AddThis by clicking here.

Your rights

You have the right to tell us not to use your personal information for marketing purposes. You can exercise this right by unsubscribing using the link in any of the marketing emails we send you.

UK data protection law also gives you the right to access your personal information, to object to the use of your personal information for certain purposes, and the right to erase, restrict or receive a machine- readable copy of your personal information. You can exercise any of these rights by contacting us at the address above or by emailing admin@bowen.uk.com.

We will comply with the law in responding to your requests. That means that there may be some legal reasons why we cannot comply with all requests.

Links to other websites

Our website may contain links to other websites that are not run by us. If you follow a link to another website, please note that other websites have their own privacy policies and we are not responsible for those policies or other websites’ content. You should check these privacy policies before submitting any personal information to these websites.

Contacting us

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us at: Old Town Hall, The Square, Ellesmere, Shropshire SY12 0EP or admin@bowen.uk.com

We hope that we will be able to answer any questions or concerns that you have. You have the right at any time to raise your concern with the Information Commissioner’s Office at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Updated: 04 January 2023

Bowen is a partnership whose registered head office address is Old Town Hall, Ellesmere, Shropshire, SY12 0EP. If you wish to contact Bowen regarding this website, these terms or the Privacy Policy please contact us by post or in person at Old Town Hall, Ellesmere, Shropshire, SY12 0EP or by telephone on 01691 622534.

Bowen own this website located at bowen.uk.com. By accessing and using this website, you the user, agree to be bound by these terms and conditions herein which govern your access to and use of the website.

All text, data, charts, tables, software, video, music, sound, graphics, photographs, illustrations, artwork, names, logos, trademarks, service marks and other material on the website and all rights in it belongs to Bowen. You may retrieve and display content from the website on a computer screen, print individual

pages on paper (but not photocopy them) and store such pages in electronic form on disk (but not on any server or other storage device connected to a network) for your personal use. Content may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any other way.

You agree not to adapt, alter or create a derivative work from any of the content on the website or to use it for any purpose other than for your personal and non-commercial use.

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of or restrict or inhibit the use and enjoyment of the website by any third party. Such restriction or inhibition includes, but is not limited to, conduct which is defamatory, or which may harass, cause distress or inconvenience to any person and the transmission of obscene or offensive content or the disruption of normal flow of dialogue within the website.

All copyright, trademarks, database rights and other intellectual property rights that may exist in this website and the content shall remain at all times the property of Bowen. The trademarks, service marks and logos used and displayed on this website are registered or unregistered trademarks of Bowen.

Nothing on this website should be construed as granting, by implication or otherwise, any licence or right to use any trademark without written permission from Bowen. The name of Bowen may not be used in any way, including in advertising or publicity pertaining to distribution of content without the prior written permission of Bowen.

This website and content is provided “AS IS” and on an “AS AVAILABLE” basis and Bowen does not guarantee the accuracy, timeliness, completeness, performance or fitness for a particular purpose of this website or any content. All implied warranties, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy are excluded from these terms to the extent that they may be excluded as a matter of law.

In no event will Bowen be liable for any loss including, without limitation, indirect or consequential loss, or any damages arising from loss of use, data or profits, whether in contract, tort or otherwise, arising out of or in connection with the use of this website.

Bowen have tried to ensure that all the content provided on this website is correct at the time of publication. The content is provided on an information basis only and should not be relied upon. No responsibility is accepted by or on behalf of Bowen for any errors, omissions, or misleading content on this website or on any websites to which this website connects.

Bowen does not warrant that this website or content will be uninterrupted or error free, that any defects will be corrected, or that this website or the server that makes it available are free of viruses or bugs.

You must read and accept the Bowen Privacy Policy which details what type of personal information Bowen may collect from you when you visit this website and how Bowen may store and use the information in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications Act 2004.

Bowen reserve the right, at its discretion, to make changes to any parts of this website or these terms. When these terms are amended, Bowen will publish details of the amendments on the website. Your continued use of the website is taken as your agreement to be bound by these terms as amended.

These terms shall be governed by and construed in accordance with English Law and subject to the exclusive jurisdiction of the English Courts. If these Terms or any part of them should be determined to be illegal, invalid or otherwise unenforceable under the laws of any state or country in which these Terms are intended to be effective, then to the extent that they are so illegal, invalid or unenforceable, they shall in that state or country be treated as severed and deleted from these Terms and the remaining Terms shall survive and remain in full force and effect and continue to be binding and enforceable in that state or country. If there is any conflict between these terms and any other written agreement between you and Bowen then the latter shall prevail.

Bowen will not be responsible for any breach of these terms caused by circumstances beyond its reasonable control.

Bowen is not responsible for the availability or content of any third party websites or material you access through this website.

Bowen may revise these terms at any time by updating this posting. You are advised to visit this page from time to time to review the then-current terms because they are binding on you.

Certain files of content are available for download from the website. These files of content are subject to these Terms.

Privacy Policy

This policy has been developed so that you can feel confident about the privacy and security of the personal information that you provide to us.

Disclosure of Information

Bowen take all reasonable care to prevent any unauthorised access to and use of your personal data. Our staff and those working for our agents and contractors maintain a responsibility to keep your information confidential and will only use it to offer relevant products and services related to your enquiry. Any personal details that we use to provide or promote our products and services to you will not be passed to any third party organisation for marketing purposes without your permission and will not be used by us for any purpose other than that which you requested.

Personal Information

You don’t have to register to access Bowen’s website; however, we want to help you find exactly what you require as quickly and smoothly as possible. Therefore the more we know about your preferences the easier it is for us to help you. For this reason we encourage you to register with us. Once registered we may be in a better position to recommend specific properties or services of potential interest to you. Your details may be combined with other information in our records in order to:

Save you having to keep giving us the same information for different Bowen services.

Help you to get more out of your visits to our website by suggesting information about products and services which may be useful to you.

Keep other parts of Bowen up to date with your details in order to offer you products and services by post or e-mail that may interest you.

When you register you consent to us using your personal data in the manner described in this Policy.

If you do not register, the personal data we collect from you will be limited to the specific enquiry you have made. Bowen will use that data for no other purpose than to facilitate that transaction. If any of the information that you provide to Bowen changes please let us know the correct details by sending an email to ellesmere@bowen.uk.com

Cookies

Bowen’s website, or an embedded component from a trusted partner or link, may automatically create a ‘cookie’ when you visit us. A ‘cookie’ is a piece of information that is held on your PC, which enables our website to recognise you on subsequent visits and allows us to tailor your visit to your specific requirements. Bowen’s use of ‘cookies’ does not include the collection of any personal information regarding the use of your PC or Internet browsing in any way. If you do not want a cookie to be created on your PC, web browsers such as Netscape and Internet Explorer provide the option to disable them. Please note that some personalised services on this site may not be available if you choose to disable cookies. How Cookies Work. If you would like further information on cookies please visit the BBC Web wise reference.

Email

Bowen comply with the Privacy and Electronic Communications Regulations 2004 in the United Kingdom. We respect the privacy of personal email accounts and we store your email address as securely as any other personal information we hold. We will not send you unwanted email messages or junk mail and your details will not be passed to any organisation outside Bowen without your explicit permission. If you have given us permission, we may use email to send you messages to keep you up to date with news about our current services, as well as anything you express an interest in, either online or through other contact with Bowen.

Third Party Sites

Third party Internet sites that you can link through to from our website are not covered by our Privacy and Security policy, so we accept no responsibility or liability for these sites. You should ensure the safety of your data by reading the privacy statements on those sites. The property information that you view, with printouts, is gained from a property upload holding website at Expert Agent. (Websky Ltd). This website is not in our ownership and although we check all uploads we accept no responsibility for errors, omissions, non-operation or any other matters there to.

Internet Security

The Internet is not a secure medium. However to protect your data we put in place a number of security procedures including use of firewalls and backup measures. We limit access to data to relevant personnel.

Stage 1
In the first instance, if you are unable to resolve the issue informally, you should write to the member of staff who dealt with you, or their manager, so that he or she has a chance to put things right. In your letter you should set out the details of your complaint, the consequences for you as a result, and the remedy you are seeking.

You can expect your complaint to be acknowledged within 4 working days of receipt. You should get a response and an explanation within 14 working days. If you are unsure which member of staff to write to, your complaint should be sent to the Bowen office to which the complaint relates

Stage 2
If you are not satisfied with the initial response to the complaint then you can write to Bowen, Old Town Hall, The Square, Ellesmere, Shropshire SY12 0EP and ask for your complaint and the response to be reviewed.
You can expect acknowledgement to your request within 4 working days of receipt and a response within 14 workings days.

We aim to resolve all matters as quickly as possible. However, inevitably some issues will be more complex and therefore may require longer to be fully investigated. Consequently, timescales given for handling and responding to complaints are indicative. If a matter requires more detailed investigation, you will receive an interim response describing what is being done to deal with the matter, and when a full reply can be expected and from whom.

Final Stage
If we are unable to agree on how to resolve your complaint, then you can take your complaint to an independent redress provider. We have chosen to use the following redress providers:

For Estate Agency, Letting and Property Management Clients: Property Redress Scheme (PRS), Premiere House, 1st Floor, Elstree Way, Borehamwood, Hertfordshire WD6 1JH Tel: 0333 321 9418 Email: info@theprs.co.uk

For Survey Clients (as approved by RICS Regulatory Board): Centre for Effective Dispute Resolution (CEDR), International Dispute Resolution Centre, 70 Fleet Street, London EC4Y 1EU Tel: 020 7536 6000 Email: info@cedr.com

The purpose of this policy is to state our organisation’s values on equality and diversity and show how the firm will practice fairness for staff, clients and customers. Bowen accepts its responsibility to ensure equality and diversity in all areas of our business.

Policy Aims and Objectives

Bowen is committed to equality for all people and to operating in accordance with the 2010 Equality Act in the implementation of this Policy, in addition to any associated legislation and relevant Codes of Practice. The organisation will monitor its policies and procedures to ensure that this policy and its principles are upheld. Every partner, manager and employee has the responsibility to implement this policy.

All staff have a responsibility not to discriminate or harass other staff, customers, landlords, tenants and contractors. Any behaviour of this manner should be reported to a partner of the firm immediately. Bowen is an equal opportunity employer and is committed to ensuring that the terms and conditions of employment of the employee and potential employee are equitable and non- discriminatory. All opportunities for and during employment will be awarded to individuals fairly and irrespective of age, disability, gender, gender reassignment, material or civil partnership status, maternity or pregnancy, race including colour, ethnic or national origins or nationality, religion or belief or sexual orientation (“the protected characteristics”).

We aim to create a working environment that is free from discrimination and harassment in any form, in which staff, customers, landlords, tenants and contractors are treated with dignity and respect. The organisation will seek to promote equal opportunities and prevent discrimination and harassment by communicating this policy; by providing appropriate training and guidelines for those with designated responsibilities and by raising awareness through staff development.

Protected Characteristics

Bowen is committed to ensuring that everyone is treated fairly, has equal access to services and is not discriminated against, harassed or victimised in relation the following protected characteristics identified under the Equality Act 2010:

Age – This refers to an individual of a specific age (e.g. 32) or an age range (e.g. 18 – 30).

Disability – In the legislation, persons are defined as having a disability if they have a physical or mental impairment, which has a substantial and long-term adverse effect on their ability to carry out normal day to day activities.

Gender Reassignment- This refers to the process of changing from one gender to the other (change from male to female or female to male) and comes under the equality aspect described as gender identity.

Marriage and Civil Partnerships – Marriage is defined as a formal union between a man and a woman or two people of the same sex. Same-sex couples can additionally have their relationships legally recognized as ‘civil partnerships’. Civil partners must be treated in the same way as married couples in a wide range of legal matters.

Pregnancy and Maternity – Pregnancy is the condition of being pregnant or expecting a Maternity refers to the period following birth and is associated with maternity leave in the employment contract. In a context apart from work, women are protected from being discriminated against on the basis of maternity for 26 weeks after giving birth, and this includes treating a woman unfavourably because she is breastfeeding.

Race – In legislation, this refers to a group of people defined according to their race, colour, nationality (including citizenship), or their ethnic or national origin.

Religion and Belief – Religion retains its usual meaning, but belief includes religious and philosophical creeds (e.g. Atheism). Generally, a belief should have an effect on your life choices or the way you live for it to be included in the People with no religious belief are also protected,

Sex – This refers to a man or a woman

Sexual Orientation – This refers to a person’s sexual attraction – are they attracted by people of the same sex, the opposite sex or people of both Although it is defined in legislation as a person’s sexual attraction, sexual orientation is a combination of emotional, romantic, sexual or affectionate attraction towards another person.

Defining Discrimination

Discrimination is defined in several ways. It may be deliberate or unconscious. It may occur on an individual level (person to person) or on an institutional level. The Equality Act (2010) expects that all staff and contractors of  Bowen are aware of and understand the different ways in which discrimination can happen.

Direct Discrimination – Treating an individual less fairly/worse than another individual because of a protected characteristic g. – Refusing someone housing advice because of their sexual orientation.

Indirect Discrimination – This happens when a service provider or employer sets out a rule, policy or way of doing things which is relevant to all, but has a worse effect on someone with a protected characteristic than on someone without such a characteristic, when this cannot be objectively justified. e.g. A letting agency has a policy of reminding service users of coming appointments by phoning them. This puts deaf people who cannot use a phone at a disadvantage, since they will not be reminded of the appointment.

Harassment – This happens when an individual behaves in an unpleasant manner which transgresses someone else’s dignity, or is aggressive, degrading, insulting, or humiliating towards someone with a protected It may be of a sexual nature. e.g. – A customer in reception happens to hear a staff member making racist remarks. This is an example of harassment since it creates a threatening and degrading atmosphere which humiliates the customer and affronts his/her dignity.

Victimisation – Treating someone unfavourably because they have taken (or possibly intend to take) steps under the 2010 Equality Act or is supporting someone who is taking steps. e.g. – A manager who refuses to consider someone for promotion because that individual has given evidence on behalf of a colleague who made a complaint about unlawful sexual discrimination.

Discrimination by Perception – People are protected against someone (wrongly) perceiving that they have one of the protected characteristics and discriminating against them and treating them less favourably/worse because of this.

Discrimination by Association – People are protected against someone discriminating against them because of their association with someone who has a protected characteristic. This includes the parent of a disabled child or adult or someone else who is a carer for a disabled person.

Discrimination on the basis of matters arising from a disability – Treating a disabled individual unfavourably because of something associated with the disability when this cannot be justified.

Working Environment

All individuals have a right to be treated with dignity and respect and Bowen takes reasonable steps to protect staff from discrimination, bullying or harassment and, in the event of a complaint, we will take appropriate action to prevent, as far as possible, a further occurrence.

All staff are encouraged to report any incidents of inappropriate or unacceptable behaviour at work or that occurs during the course of employment, on or off premises, including at work social events (whether organised by the Company or not) or at formal or informal events involving staff, customers or other work- related contacts.

Raising Awareness and Providing Guidance

Bowen will ensure that our employees, potential employees and customers are aware of this policy. (An employee specific policy is included within our Employee Handbook.) employee handbook. Job seekers, applicants and customers will be sent a copy of the policy on request.

Harassment and Bullying

Harassment and discrimination in relation to age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation is unlawful, and employees and customers of  Bowen have the right to be treated with dignity and respect. Harassment is not acceptable and  Bowen will neither permit nor tolerate it.

Staff Members

Complaints regarding harassment or discrimination by another member of staff will be investigated in accordance with the Anti-Harrassment Policy as per Employee Handbook, and, if proven, action will be taken in accordance with the Disciplinary Policy as per Employee Handbook.

Public

Any complaint by a member of the public will be investigated in accordance with the Clients Complaints Policy.

Monitoring

The firm will monitor the effectiveness of this policy to ensure it is achieving its objectives.

Client Money Protection Certificate

Bowen  is a member of and covered by the RICS Client Money Protection

Deposit Certificate – Tenancy Deposit Scheme

All deposits are protected by TDS Insured Scheme (The Dispute Service Limited)

Property Redress Scheme Certificate

Bowen is also a member of PRS (Property Redress Scheme)

Bowen is licensed with Rent Smart Wales.

VAT Registration Number: GB 158 996 493

Bowen is committed to protecting and processing your personal data in accordance with General Data Protection Regulations and the Data Protection Act 2018.

Privacy Notice Sales 

Privacy Notice Lettings          

We use cookies and other similar technologies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website (for example, to remember your details and improve our website). By using our website, you agree to our use of cookies. The cookies on our website are either set by us or by third party partners and fall into the following categories: First party session management These are typically required by us to make sure you can move freely from one page to another and so that you can access and use certain services within the website. Normally, these cookies only last whilst your browser is open and are deleted when it is closed. Some may need to remain for the duration of your visit (a “session”) or longer.